These Terms of Service ("Terms") govern your use of the website at normaltechnologyllc.com (the "Site") and, unless a signed agreement says otherwise, the managed AI service we provide to customers (the "Service"). "Normal," "we," and "us" mean Normal Technology LLC, a Delaware limited liability company based in the United States. "You" means the person or business using the Site or Service.
By using the Site or Service you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind it.
1. The Site
You may browse the Site and book a conversation with us. You may not scrape it, probe it for vulnerabilities, or use it for anything unlawful. The Site's content, design, and trademarks belong to Normal or our licensors. You may not copy them for commercial use without our written permission.
The Site links to third-party services, including Cal.com for scheduling. Those services have their own terms and privacy policies.
2. The Service
What it is. Normal connects an AI assistant to the software systems your business already uses, then sets up, manages, and supports that assistant. The assistant reads your connected records to answer questions, prepare drafts, and flag items for your staff to act on.
What it is not. The Service does not take action on its own. It does not send messages, file documents, sign anything, or contact your clients, customers, patients, or residents. A person at your business does those things. The Service is not a substitute for professional judgment. Legal, accounting, medical, clinical, financial, and similar decisions remain yours and your licensed professionals'.
Order documents. The specific systems we connect, the scope of the deployment, pricing, and any deployment on your premises are set out in a written order or agreement between you and Normal (an "Order"). If an Order conflicts with these Terms, the Order controls.
Changes to the Service. We improve the Service over time. We will not remove core functionality you are paying for during a paid term without notice.
3. Your responsibilities
- Access you grant. You decide which systems we connect to, which records are included, who at your business can use the Service, and what requires approval. You are responsible for having the right to give us that access, including any consent required from your own clients, patients, or staff.
- Your data. You own your business records. You are responsible for their accuracy and for your use of the Service's output. The Service cites its sources so your staff can check them; you agree to have a person review output before relying on it for anything that matters.
- Acceptable use. You will not use the Service to violate any law, to infringe anyone's rights, to send unsolicited messages, or to build a competing product. You will not reverse engineer the Service or attempt to access other customers' data.
- Accounts. Keep your credentials confidential and tell us promptly if you believe they have been compromised.
- Compliance. You are responsible for your own compliance with laws that apply to your business, such as professional conduct rules, fair housing law, TCPA, and health privacy law. Where the Service handles protected health information, a Business Associate Agreement with Normal must be in place first.
4. Fees and payment
Fees are stated in your Order. Unless the Order says otherwise, fees are billed monthly in advance, are due within 30 days of the invoice date, and are non-refundable except as these Terms or the Order provide. Late amounts may accrue interest at 1% per month or the highest rate the law allows, whichever is lower. Fees exclude taxes; you are responsible for applicable sales, use, and similar taxes other than taxes on our income.
5. Term and ending the Service
Term. The Service runs for the term in your Order and renews automatically for the same period unless either side gives written notice at least 30 days before renewal.
Ending for cause. Either side may end the agreement if the other materially breaches it and does not fix the breach within 30 days of written notice. We may suspend the Service immediately if your use creates a security risk or violates the law.
What happens when it ends. Your records were in your systems the whole time, so nothing about them changes. We disconnect the Service, delete any temporary copies we hold within 30 days, and, for on-premises deployments, arrange return or wipe of the hardware. Fees already paid for the current term are not refunded unless we ended the agreement without cause.
6. Data and confidentiality
Our handling of information is described in our Privacy Policy, which is part of these Terms. In short: your records stay in your systems and under your control; we use them only to provide the Service to you; we do not sell them or use them to train models that serve anyone else.
Each side will keep the other's confidential information confidential, use it only to perform under these Terms, and protect it with reasonable care. This does not apply to information that is public, already known, independently developed, or required by law to be disclosed (with notice to the other side where permitted).
7. Intellectual property
We own the Service and everything we build to provide it, including configurations, integrations, and improvements, but not your records. You get a non-exclusive, non-transferable right to use the Service during your term. You own the output the Service produces from your records. If you give us feedback, we may use it without obligation to you.
8. Warranties and disclaimers
We warrant that we will provide the Service with reasonable skill and care and substantially as described in your Order. If we fall short, your remedy is for us to fix the problem, and if we cannot within a reasonable time, to end the agreement and receive a refund of prepaid fees for the unused portion of the term.
Otherwise, the Site and Service are provided "as is." We do not warrant that the Service will be error-free or uninterrupted, or that its output will be accurate or complete in every case. AI systems can produce mistakes. The Service is designed to cite sources and to leave decisions with people for that reason, and you agree to use it that way. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of liability
To the fullest extent the law allows, neither side is liable to the other for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data, arising out of these Terms or the Service, even if advised of the possibility.
Each side's total liability arising out of these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to a side's breach of confidentiality, to your payment obligations, to either side's indemnification obligations, or to liability that cannot be limited by law.
10. Indemnification
You will defend and indemnify Normal against third-party claims arising from your records, your use of the Service's output, or your breach of Section 3. We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes a U.S. patent, copyright, or trademark, except where the claim arises from your records, your modifications, or your combination of the Service with something we did not supply. The indemnified side must give prompt notice, reasonable cooperation, and control of the defense to the indemnifying side.
11. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Before filing any claim, the sides will try in good faith to resolve the dispute by discussion between people with authority to settle it for at least 30 days. Any claim that is not resolved will be brought in the state or federal courts located in Delaware, and each side consents to that jurisdiction. Either side may seek injunctive relief in any court to protect its confidential information or intellectual property.
12. General
- Entire agreement. These Terms, the Privacy Policy, and your Order are the whole agreement and replace any earlier discussions.
- Changes. We may update these Terms by posting a new version with a new date. For current customers, changes take effect at your next renewal unless the change is required by law. Your continued use of the Site after a change means you accept it.
- Assignment. You may not assign these Terms without our consent. We may assign them to a successor in a merger or sale.
- Force majeure. Neither side is liable for delay caused by events outside its reasonable control.
- Severability. If a court finds any part of these Terms unenforceable, the rest still applies.
- No waiver. Not enforcing a term is not a waiver of it.
- Notices. Legal notices to Normal go to [email protected]. Notices to you go to the contact in your Order.
13. Contact
Normal Technology LLC [email protected]