AI that starts by learning your portfolio.
Leases, work orders, owner statements, resident messages, and vendor history live across your property management system, inbox, and phone. We bring that context together, carefully, so an AI can work from it. Your team still makes every call.
CONNECTS WITH YOUR SOFTWARE
AppFolio
Buildium
Yardi Voyager
Yardi Breeze
RealPage
Entrata
Rent Manager
Propertyware
ResMan
MRI Software
DoorLoop
Rentvine
LeadSimple
Tenant Turner
ShowMojo
Knock CRM
Funnel
Rently
RentSpree
Zillow Rental Manager
Property Meld
Latchel
Lula
HappyCo
zInspector
SnapInspect
Vantaca
CINC Systems
FrontSteps
RentCafe
QuickBooks
Microsoft 365
RingCentralAppFolioBuildiumYardi VoyagerYardi BreezeRealPageEntrataRent ManagerPropertywareResManMRI SoftwareDoorLoopRentvineLeadSimpleTenant TurnerShowMojoKnock CRMFunnelRentlyRentSpreeZillow Rental ManagerProperty MeldLatchelLulaHappyCozInspectorSnapInspectVantacaCINC SystemsFrontStepsRentCafeQuickBooksMicrosoft 365RingCentralAppFolioBuildiumYardi VoyagerYardi BreezeRealPageEntrataRent ManagerPropertywareResManMRI SoftwareDoorLoopRentvineLeadSimpleTenant TurnerShowMojoKnock CRMFunnelRentlyRentSpreeZillow Rental ManagerProperty MeldLatchelLulaHappyCozInspectorSnapInspectVantacaCINC SystemsFrontStepsRentCafeQuickBooksMicrosoft 365RingCentralAppFolioBuildiumYardi VoyagerYardi BreezeRealPageEntrataRent ManagerPropertywareResManMRI SoftwareDoorLoopRentvineLeadSimpleTenant TurnerShowMojoKnock CRMFunnelRentlyRentSpreeZillow Rental ManagerProperty MeldLatchelLulaHappyCozInspectorSnapInspectVantacaCINC SystemsFrontStepsRentCafeQuickBooksMicrosoft 365RingCentralFeatures
Built on how your operationalready works.
Normal learns from the records you already keep, fits the systems your coordinators already use, and leaves every decision with your team.
Knows every unit, owner, and resident
Ask what is open on a property, what the owner was last told, when a lease ends, or which vendor did the last repair. It answers from your own records and shows the source.
Sees what is stuck
Work orders with no update in a week. Renewals with no offer sent. Owner questions nobody answered. It surfaces them so the right person can act before someone calls to complain.
Reach it however you already work
Call it, text it, email it, or message it. A maintenance coordinator at their desk and a property manager on site get the same answers, in whatever channel is in their hand.
Your people make the call
It reads, drafts, and flags. It does not message a resident, approve a vendor, or send an owner statement. Those stay with your team, as they do today.
How it works
We handle the setup. Your team keeps the decisions.
Pricing
Choose the plan that's right for you
We agree the scope, setup fee, and ongoing cost with you. Every option includes hands-on setup and continued support.
A focused start
One team
Setup and ongoing management
- Answers from your business records
- Daily priorities and follow-up reminders
- Summaries and drafts ready for review
- Help through familiar tools
- Hands-on setup and ongoing help
For owners who want to start with one team and a clear, useful job before expanding.
Connected teams
Across the business
Setup and ongoing management
- Shared context across teams and systems
- Customer, job, and supplier history
- Help with handovers between departments
- A clear view of work needing attention
- Coordinated rollout and management
For businesses where the office, field staff, and managers need to keep track of the same work.
Local deployment
On-premises
Setup and ongoing management
- Installation at your premises
- Business information stored locally
- AI that runs on your equipment
- Answers, summaries, and routine work
- Hands-on setup and ongoing help
For businesses that want the assistant's information and AI processing to stay on their own equipment.
FAQ
Questions from owners and operations leads
Our coordinators are already stretched. Is this one more thing for them?
No. There is no new app to open and nothing new to log into. It answers in the phone, text, and email your coordinators already use, and it takes the hunting off their plate: what is open on a unit, what the owner was last told, which vendor did the last repair. Most companies we talk to are in the same place, holding the portfolio together with one or two people's memory. Starting with your own records, rather than a general tool, is where we begin.
Can it make things up?
It can only answer from the records you connect. If the answer is not in your files, it says so. Every answer shows where it came from, so a coordinator can check it the same way they would check a note on the work order.
Who uses it day to day?
Usually maintenance coordinators and leasing first, because they are the ones chasing status all day. Then property managers, for a quick picture of what is open across their properties. Whoever handles owner relationships tends to use it before an owner call, to see what was said last and what is still outstanding.
How do people actually talk to it?
However they already talk. Call it, text it, email it, or message it in whatever your company uses. There is no new app to open. A property manager can text a question from a unit and get the same answer a coordinator gets at their desk.
Will it message residents or owners on its own?
No. It prepares. A person on your team sends the message, approves the vendor, and signs off on the owner statement. Fair housing and your own policies stay with your people, as they do today.
Where does our data go, and who can see what?
It stays in your systems. Nothing is copied into a public tool, and nothing is used to train anyone's model. Access follows the permissions you already have, so if someone cannot see an owner's properties in your property management system, they cannot see them here. You can also keep whole owners or properties out entirely. For companies that want it, the whole thing can run on hardware in your own office.
We manage 300 doors. Is this overkill for us?
Smaller operators often get the most out of it, because one person is holding the whole portfolio together and everyone else asks them. We start with one region or one team, and you decide whether to go further.
Does it work with our property management software?
Yes. We connect directly to property management (AppFolio, Buildium, Yardi, RealPage, Entrata, Rent Manager, Propertyware, ResMan, DoorLoop), maintenance and leasing tools (Property Meld, Latchel, LeadSimple), and on-premises SQL stores. If you use something else, ask us.
What if it doesn't work out?
You turn it off. Your data was in your systems the whole time, and nothing about your coordinators' day changes.
Let's see if your company is a good fit.
Book a 30-minute conversation with us. We will ask how your operation runs, where your work orders and owner records live, and where things fall through, then tell you plainly whether this makes sense and what a first step would look like. If it is not a fit, we will say so.